Shipping & Returns

Shipping

We ship via UPS and FedEx Express and we currently have a free shipping offer worldwide.

UPS or FedEx usually delivers in 3-6 business days to all locations in the US and Europe.

On rare occasions, some of the items may be out of stock or delivery times may be longer than normal. If this happens, we will notify you immediately, provide an estimate time for delivery and offer you the option of changing or canceling your order.

Please be informed that we cannot ship to PO Box addresses.

Return & Cancellation Policy

 
You may completely cancel, add items to or take out items from your order until we ship your package; which usually occurs in 1-2 business days. We charge your credit card only at the time of the actual delivery of your package to the shipping company.

Customer satisfaction is our top priority. You may return any item to our warehouse in the US for a 100% money back refund within a period of fifteen (15) days from the date of receipt (except the cost of return shipping). Instead of returning the item for a full refund, the customer also has the option of using 100% store credit for up to 12 months. For non-US countries, we may have to exclude customs duties and/or VAT if we pay them on your behalf. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., the buyer will be entitled to a full refund.

If you decide to return an item, please first send an e-mail to us and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.

If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.